Frequently Asked Questions
How much is the bespoke design charge?
The bespoke design fee is already included in our pricing structure – so there is no separate fee applicable.
How much will my stationery cost?
You can find our pricing here(link).
Can you print on different types of card?
Yes, we can print on kraft card, pearlescent card and more – just specify when you get in touch if you are looking for a specific card type.
Do you do gold foiling?
Yes, if you are interested in gold foiling please let us know.
Do your prices include envelopes?
All prices include envelopes where applicable.
Do I need to pay anything upfront?
Payment is only required when your final proofs have been signed off. We do require payment before we send anything to print.
How long will my stationery take to arrive?
10 working days maximum.
Can I cancel my order?
Once payment has been received we do not accept cancellations – but cancellations can be made during the proofing process if necessary.
When is the last time I can make changes to my order?
Changes can be made at any time before payment, but as soon as payment is received and the final proof signed off all orders are final.
How many times can I make changes to my order?
There is no limit, however we cannot redesign a whole order once the proofing has started.
Do you do laser cutting?
We do not offer laser cutting.
Do you do ribbons, bows, lace and gems?
We rarely include the above on our invitations however if it is something you have in mind please just let us know and we will always try and accommodate your request.
Do I have to have every item of stationery you offer?
No, you can pick and choose what you need!
How long does the process take?
This varies from client to client, we aim to get proofs and changes to you within a 24 hour period but this may be longer depending on the complexity of the order and how busy we are at the time. Rest assured we will always accommodate your requests and work within your time scales if you need an order quickly.
Can you do last minute orders?
We always try to accommodate any orders that are time sensitive – but there will need to be enough time for proofing and print to take place before the deadline.
Do you do only do wedding stationery?
No, we offer other bespoke stationery for birthdays, christenings, anniversaries and any other special occasion!
Any further questions?
Contact us, we will be more than happy to answer any further questions.